Shipping policy
Shipping Policy
Last updated: 28 September 2026
Every KUP order is roasted, sealed and sent from our roastery in Chennai. This page sets out where we ship, what it costs, how long it takes, and what happens if something goes wrong along the way.
Where we ship
We ship across India, with free delivery to every serviceable pin code.
We also ship to 28 countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and the United States.
If your country isn't listed, write to us at sip@kup.world. We can often arrange something.
Shipping rates
| Destination | Rate |
|---|---|
| India | Free, with no minimum order value |
| International | ₹1,700 flat, whatever the size of your order |
Both rates are shown at checkout before you pay. The international rate covers carriage only — please read the section on duties and import taxes below.
When your order leaves us
Orders placed before 4 PM IST on a working day are dispatched the next working day. Orders placed after that, or at a weekend or public holiday, are dispatched on the following working day.
Working days are Monday to Saturday, excluding public holidays in Tamil Nadu.
Every bag carries a one-way valve and a clear roast date, so you can see exactly how fresh your coffee is when it reaches you.
How long delivery takes
Once your parcel is with the courier:
| Destination | Estimated delivery |
|---|---|
| Indian metros | 2–4 working days |
| Rest of India | 5–7 working days |
| International | 7–14 working days |
These are estimates based on our couriers' typical performance, not guarantees. Transit times can be affected by weather, customs, peak periods and courier capacity. We'll always tell you if we know your order is running late.
Collection from our cafés
You're welcome to collect your order from either café instead of having it delivered:
KUP. Nungambakkam 7/2, Pycrofts Garden Road, Chennai, Tamil Nadu 600006 Daily, 11 AM – 11 PM
KUP. Budan House, Alwarpet No 31, Abhiramapuram 3rd Street, Abiramapuram, Chennai, Tamil Nadu 600018 Daily, 11 AM – 2 AM
Choose collection at checkout and we'll email you as soon as your order is ready. Please bring your order confirmation and a photo ID. We'll hold collection orders for 14 days; after that we'll contact you before returning the coffee to stock.
Tracking
You'll receive a shipping confirmation with a tracking link as soon as your parcel leaves us. Tracking can take up to 24 hours to show its first scan, which is normal and not a sign anything is wrong.
If your tracking hasn't moved for more than three working days, email sip@kup.world with your order number and we'll chase the courier.
International orders: duties, taxes and customs
Import duties, taxes and customs handling charges are not included in the ₹1,700 shipping rate, and are payable by you on arrival.
These charges are set by the destination country, not by KUP, and we have no way to calculate or control them in advance. Your courier will usually contact you to collect payment before delivering.
Please note:
- Customs clearance can add time to the estimates above, occasionally several days.
- If you refuse a parcel or don't pay the charges, it may be returned to us or destroyed by customs. Where a parcel is returned to us, we'll refund the cost of the coffee less the original shipping cost and any return charges we incur. Where customs destroys a parcel, we're unable to offer a refund.
- Some countries restrict the import of food and agricultural products. Please check your local rules before ordering — we can't accept responsibility for parcels held or seized by customs.
Delivery addresses
Please check your address carefully at checkout, including the pin or post code and a contact phone number. We dispatch quickly, so we can only change an address if you email us at sip@kup.world before your order has shipped.
If a parcel is returned to us because the address was incomplete or incorrect, or because nobody was available after the courier's attempts, we'll contact you. We're happy to resend it, but you'll need to cover the cost of the second delivery.
If something arrives damaged, or doesn't arrive
We pack coffee carefully, but occasionally parcels take a knock.
If your order arrives damaged, email sip@kup.world within 7 days of delivery with your order number and photographs of the packaging and its contents. We'll replace or refund the affected items.
If tracking shows your parcel as delivered but you haven't received it, please check with neighbours, building security and any safe place noted by the courier first, then contact us within 7 days of the delivery date and we'll open an investigation with the courier.
Parcels are the customer's responsibility once delivery has been completed to the address given.
For anything else — a change of mind, an unopened bag, the wrong item — see our Exchange & Return Policy.
Delays outside our control
We're not liable for delays caused by events beyond our reasonable control, including courier disruption, customs or regulatory action, severe weather, strikes, civil unrest, or failures in transport or communications networks. Where such a delay occurs we'll keep you informed and, if your order can't be delivered within a reasonable time, offer you a refund.
Talk to us
Anything at all about an order:
Email sip@kup.world Phone +91 91767 27000
We answer within two working days.
KUP Coffee Roasters 7/2 Pycrofts Garden Road, Thousand Lights West, Chennai, Tamil Nadu 600006, India